Open Records Requests

Overview

Any member of the public has the right to access, to view, or receive copies of certain information about Metrocare Services (“Metrocare”) under the Texas Public Information Act (the “Act”).  The type of information subject to disclosure under the Act is described in detailed in at Chapter 552 of the Texas Government Code.  Metrocare will ensure that any open records requests will be answered in a timely manner and the information or records requested for inspection or receipt will be provided promptly or at an estimated, reasonable time frame in which the information or records will be available for inspection or can be reproduced to provide for receipt.

*Note, for medical records requests, click here. These records include medical records and/or personal health information relating any treatment or payments for healthcare services or other clinical, therapeutic, or support services provided by Metrocare.

Open Records

Your Rights

Your Responsibilities
Receive prompt access of information that is not protected or restricted by law Choose whether to inspect or receive copies of requested information, or both Submit requests for open records in writing wtih clear and specific description of the information requested
in order for Metrocare to accurately identify and locate the requested information
Be treated equally with all other requestors Request for a fee reduction or waiver if the information is a matter of public interest Pay all reasonable fees in a timely manner
Receive, in advance, a written statement of estimated charges when charges will exceed $40 before any work is started to complete the request Be notified if Metrocare seeks a ruling from the Texas Office of Attorney General for an exception to the Act Cooperate with Metrocare to clarify the type and amount of information requested
Modify request in response to the written statement of estimated charges File a complaint for excessive charges or for information not provided as requested Keep appointments to inspect records or pick up copies of information requested

Open Records Request

You may make your request for open records by submitting your request in writing in the following manner:

Mail or In Person

Metrocare Services
Attn: Open Records Request
1345 River Bend Drive, Suite 200
Dallas, Texas 75247

Fax

214-330-2417 with a cover sheet: “Attn: Open Records Request”

Online

Use the form below to submit an online request. All fields are required.

Name
Please provide a very specific, detailed description of your request so that we may accurately identify and quickly locate the information or records needed to complete your request. Please also specify if you need any special accommodations pursuant to the Americans with Disabilities Act (“ADA”).
This field is for validation purposes and should be left unchanged.

Are you or your loved one searching for compassionate behavioral health care?